Return
GENERAL RETURN CONDITIONS
We get it - sometimes an item just isn't right for you and you want your money back...
- You can return or exchange your order within 14 calendar days of receiving it
- You will receive a free/cheap return label if you come from one of the following countries:
- Germany, Austria, Netherlands: free returns
- Switzerland: 4.95€
- Belgium, Italy: 7.95€
- France: 8.95€
Returning from another country? Please send us an email.
- When returning items, the following points must be observed:
- the item must be in its original, undamaged packaging
- no signs of washing or use
- Tags/labels must not be damaged or removed
- no stains/ hair/ odors
- Socks must be sealed in the original packaging
WHEN WILL I RECEIVE MY REFUND & HOW DO I GET A BONUS?
This may depend on how long it takes the shipping provider to return the items to us before they are processed for return at our warehouse.
- We only offer refunds to the original payment method you used to place the order or in the form of store credit
- For purchases where a Gift Card is used to fully or partially cover the total amount of the order, the refund will be applied to the Gift Card first
- Processing and refunding your return may take up to 10 business days
DO YOU OFFER EXCHANGES?
If it doesn't fit, we'll exchange it!
- we offer you a simple and automated size exchange
- Exchanges are currently possible for customers from the following countries: Germany, Austria, Netherlands, France, Belgium
- If for any reason we are unable to process an exchange, you will receive an email confirming a refund to your original payment method
I RECEIVED A DEFECTIVE OR INCORRECT PRODUCT
Should you need to return an item because it was defective or delivered incorrectly, we will investigate the case on a case-by-case basis and refund the return shipping costs. Please contact us beforehand by email using the contact button.